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Vermont Tool Company

Welcome to Vermont Tool Company!

Vermont Tool Company is owned and operated by Vermont Tool Company LLC.

This Return Policy applies to all products purchased through:

Our return policy forms part of, and should be read in conjunction with, our terms and conditions, our privacy policy and our shipping policy. We reserve the right to change this return policy at any time.

By making a purchase through the website, you declare and agree to be bound by the conditions described below. Our refund policy does not affect your statutory rights.

  1. RETURNS AND REFUNDS

The purchase of our products is final and non-refundable. We only make returns, refunds and exchanges of our products if the product is proven to be damaged, defective, missing a part, delivered to the wrong address or is an incorrect or different product than the one you ordered.

  1. DEFECTIVE OR DAMAGED PRODUCTS

We do our best to avoid any damage or defect in your products and in general any inconvenience that may arise during the delivery of your order, however, if upon receipt of the order, the products are found to be defective, damaged, incomplete or the products are wrong or in the worst case the order has been delivered to the wrong address and you need to exchange the product for the same or need a refund please contact us through our contact information.

The request must contain the following:

  • Full name of the person who placed the order.
  • Order number.
  • Proof of damage or defect of the product (photo or video).
  1. PROCESSING YOUR REFUND

Once your request has been received and accepted, Vermont Tool Company will be able to issue your refund via your original payment method. In the event that we issue your refund via your original payment method, the refund may take 3-5 business days to process. If after 5 business days you do not see your refund reflected in your original payment method, please contact us via our contact information. Please note that if the selected payment method is PayPal and the refund is made through this platform, 3% of the PayPal commission will be deducted.

  1. PRODUCT WARRANTY

For information on product warranties, please refer to our “Warranty Claims” Center.

To claim any product warranty, the purchaser must possess and provide proof of purchase through Vermont Tool Company.

  1. UNDELIVERABLE PACKAGE

Undeliverable packages that are returned to Vermont Tool Company will not be automatically re-sent and additional shipping charges may be incurred. If you wish to make any changes to the delivery address, you are responsible for the cost of reshipping.

  1. CONTACT US

If you have questions about this Return Policy, please contact us through our contact page or via the contact information below:

Vermont Tool Company.

Phone: +1 802-461-5725

Email: VermontToolCompany@gmail.com