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Vermont Tool Company

Welcome to Vermont Tool Company!

Vermont Tool Company is owned and operated by Vermont Tool Company LLC.

This Return Policy applies to all products purchased through:

Our return policy forms part of, and should be read in conjunction with, our terms and conditions, our privacy policy and our shipping policy. We reserve the right to change this return policy at any time.

By making a purchase through the website, you declare and agree to be bound by the conditions described below. Our refund policy does not affect your statutory rights.


The purchase of our products is final and non-refundable! We only make returns, refunds and exchanges of our products if the product is proven to be damaged, defective, missing a part, delivered to the wrong address or is an incorrect or different product than the one you ordered. Vermont Tool Company makes no warranty with respect to the goods displayed by or web site herein. Only such warranties made by the manufacturers as may otherwise be applicable shall apply to such goods, for which warranties by others, if any, VTC assumes no obligation. We hereby expressly disclaim any and all warranties, express and or implied, including implied warranty of merchantability or fitness for a particular purpose. Further, VTC neither assumes nor authorizes any other person or party to assume for it, any liability in connection with the sale of all goods. Under no circumstances shall VTC be liable for incidental or consequential damages arising from the sale of goods. Please refer to the individual manufacturer’s current catalog and price list for specific details. These are readily available upon request. In all cases, any tools, equipment or parts purchased from VTC believed to be defective in workmanship or material should be returned freight prepaid. Any goods showing signs of abuse, misuse or alteration, do not qualify under any warranty program. Our full obligation is based on the manufacturer’s examination and is limited to the replacement of any part or parts believe to apply under their warranty policy. Alleged defective goods proof of purchase will be necessary before any alleged defective goods can be forwarded to the manufacturer. 

New and Warranty Returns: 
Vermont Tool Company will accept any new returned item purchased from its warehouse stock* provided it is in New condition, unopened, not shelf or truck worn, unmarked, and still listed in the manufacturers most current price sheet (*a list of exclusions is available upon request). Items must be returned in their original box or packaging and will be accepted only within ninety days of purchase. Items on clearance, final sale and not in the current manufacturer’s price list are excluded under the previously stated terms. Special order items may not be eligible for return and are subject to a 30% restocking charge.  All credits will be issued at the net purchase price; Minus Credit Card Processing fees, Shipping fees inquired, an a Stocking fee. Returns (that are approved) will be subject to a 30% handling charge. Some exceptions may be made due to extenuating circumstances. 
We reserve the right to issue our customer only a store credit!

 No cash refund, credit or debit card refund will be made to customers of Vermont Tool Company. We reserve the right to issue you only store credit for orders approved for return! 

Return Procedures
To facilitate accurate and speedy processing of returns please prepare them under the following guidelines:

  • Prepare a legible itemized list of all items being returned by quantity, then manufacturer and part number.
  • Indicate the reason for return, either new or defective (not both).
  • Repairs should be listed separately and marked for warranty or estimate repair. All warranties must have proof of sale to the end user attached to qualified for alleged warranty repair.
  • Separate all products by new or defective to avoid damage of any new products being returned.
  • Double box all merchandise to go through the rigorous freight carriers system of transportation.
  • Insure each box for an accurate value. Shortages will be the shipper’s responsibility. Notice of any shortage will be shown on the itemized credit memo returned with shortage on.

If you have questions about this Return Policy, please contact us through our contact page or via the contact information below:

Vermont Tool Company.

Phone: +1 802-461-5725